Returns & Cancellation Policy

  • Right to Cancel

    • If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
    • To exercise your right to cancel, please notify us by email before returning your goods.
    • Once you've told us you wish to cancel, the goods should be returned within 14 days.

  • Made-to-Order Products

    • Many of our scenery products are manufactured to order or made to a customer's specification.
    • Where a product has been made to your specification or is clearly personalised, your statutory right to cancel under the Consumer Contracts Regulations 2013 does not normally apply once production has begun.
    • This does not affect your rights if the goods are faulty, damaged or not as described.

  • Returns

    • Please contact us before returning any items.
    • Unless the goods are faulty or supplied in error, you are responsible for the cost of returning them.
    • Items should be returned with their original packaging and any enclosed documentation where possible.
    • You are responsible for the goods until they reach us. We recommend using a tracked delivery service.
    • If returned goods have been handled more than is necessary to inspect them, we may make a deduction from your refund to reflect any loss in value.

  • Faulty, Damaged or Incorrect Items

    • Please inspect your order as soon as reasonably possible after delivery.
    • If your order arrives faulty, damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
    • Your statutory rights under the Consumer Rights Act 2015 are not affected.

  • Refunds

    • Refunds will be processed within 14 days of receiving the returned goods or satisfactory evidence that they have been returned.
    • Where a return is due to our error or because the goods are faulty, we will also refund any original delivery charge and reasonable return postage costs.

Nothing on this page affects your statutory rights under UK consumer law.